Terms of Use

Welcome to our website (the “Site”). By accessing or using the Site, you agree to comply with and be bound by the following terms and conditions (the "Terms of Use"). Please read these carefully before placing any orders on our Site. If you do not agree with these Terms of Use, you should not use this Site.

1. Eligibility

By using this Site and placing orders, you confirm that you are a licensed aesthetics practitioner, authorised to purchase and administer medical-grade products such as Profhilo® and Structura®. These products are intended for professional use only and should not be used by individuals without the proper qualifications.

2. Product Authenticity

All products sold on this Site are authentic and come with the manufacturer’s official hologram label to guarantee their legitimacy. We are not responsible for any counterfeit products sold by third parties claiming to distribute Profhilo® or Structura.

3. Placing Orders

When you place an order on our Site, you are agreeing to purchase the products listed. All orders are subject to availability and acceptance by us. We reserve the right to cancel any order for any reason, including, but not limited to, pricing errors, out-of-stock products, or suspected fraudulent activity.

4. Pricing and Payment

All prices listed on our Site are in GBP and exclude VAT unless otherwise stated. We reserve the right to adjust pricing at any time without prior notice. Full payment is required at the time of placing your order. We accept all major credit and debit cards, and secure payment options are provided during the checkout process.

5. Bulk Orders and Discounts

Bulk discounts are available for orders of 50 or more units. Please contact us for pricing details on bulk purchases. Bulk orders are subject to availability, and we may require additional verification before accepting larger orders.

6. Delivery

We offer delivery throughout the UK. Delivery times are typically 2-5 days, but may vary based on product availability, location, or unforeseen circumstances. We are not responsible for delays caused by courier services or other factors beyond our control.

7. Returns and Refunds

Due to the nature of medical-grade products, returns are only accepted for items that are defective or damaged upon delivery. All claims for defective products must be made within 7 days of receipt. We do not accept returns for any other reason, including change of mind. If you receive a defective product, please contact us immediately for further assistance.

8. Product Use

Profhilo® and Structura products are intended for professional use by licensed aesthetics practitioners. It is the purchaser's responsibility to ensure that these products are used in accordance with local laws and regulations governing aesthetic treatments. We are not responsible for any misuse of the products by unauthorised individuals.

9. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our Site, the products sold, or the inability to use the products in any manner. Our liability is limited to the price of the product purchased.

10. Privacy Policy

Your use of this Site is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using this Site, you consent to our collection and use of personal information as described in the Privacy Policy.

11. Changes to Terms of Use

We reserve the right to modify these Terms of Use at any time without prior notice. Any changes to these Terms will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.

12. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from your use of the Site will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

13. Contact Us

If you have any questions about these Terms of Use, please contact us at info@profhilo-uk.com

Last Updated: October 2024